In a recent case, a US client sought to purchase wooden chess sets from a company in Hefei, China. After making an initial prepayment at the agreed-upon price for wooden chess sets, the Hefei company unexpectedly supplied paper chess sets at the same price.
In response, the US client requested to cancel the order and sought a refund, but the Hefei company offered various excuses and refused to refund money.
Facing this impasse, the US client turned to our legal team for assistance. Our attorneys, Larry Zhou and Maggie Tang, meticulously reviewed the case, conducted thorough research on the Hefei company in China, and promptly initiated a legal analysis. Simultaneously, our lawyers prepared multiple strategies and exerted pressure on the Hefei company through legal correspondence. The Hefei company quickly agreed to refund the entire amount.
During the subsequent refund process, due to a discrepancy in the receiving account, the Hefei company requested confirmation of the correct account. Our legal team actively facilitated the signing of a tripartite agreement to ensure no further disputes after the refund. The opposing party agreed and electronically signed the refund agreement. The client expressed utmost satisfaction with the legal services provided by our team.
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